Australian Airline Watchdog 1

There is a now an airline watchdog in Australia.  The Airline Customer Advocate (ACA) offers passengers a place to take their customer service grievances with the hope that the airline will be named and shamed.

If you have flown with Qantas, Virgin, Rex, Tiger or Jetstar, placed a written complaint twice to the airline with no satisfaction; then you can take your complaint to the ACA.  They will assess your complaint and possibly report on your issue.

If you have a complaint visit the Airline Customer Advocate to lodge your complaint.

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